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The Commonwealth of Virginia is improving the current system of long-term support and care. Many initiatives are being developed and implemented by state and local public agencies in partnership with for- and not-for-profit agencies and organizations. No Wrong Door is one of these initiatives.
Virginia’s No Wrong Door initiative is a collaborative public/private effort between the Virginia Department for the Aging (VDA), Department of Rehabilitative Services (DRS), Department of Medical Assistance Services (DMAS), Department of Social Services (DSS), Department of Behavioral Health and Developmental Services (BHDS), Department for the Blind and Vision Impaired (DBVI), Deaf and Hard of Hearing (DHH), Office of the Attorney General (OAG), Virginia Board for People with Disabilities (VBPD), Community Integration for People with Disabilities, 2-1-1 VIRGINIA, SeniorNavigator, a 501(c)(3) non-profit organization, select Area Agencies on Aging (AAAs) and their local governments and local providers and consumers.
The No Wrong Door initiative connects public and private agencies and providers through the development of single, coordinated systems of information, referral, and access to aging and disability long-term support services. These systems are developed at a regional level under the direction of the Area Agency on Aging. The local Area Agency on Aging coordinates the No Wrong Door initiative with the help of Advisory Councils. The Advisory Council is a place where agency representatives come together to educate one another about services offered, coordinate their services, and plan for current and future needs. Currently, ten regions of the state are involved in the No Wrong Door initiative. These are listed by contract award year:
2006:
Senior Connections, The Capital Agency on Aging, Richmond (804) 343-3000
Valley Program for Aging Services, Waynesboro (540) 949-7141
Peninsula Agency on Aging, Newport News (757) 873-0541
2007:
Mountain Empire Older Citizens, Inc, Big Stone Gap (276) 523-4202
Rappahannock-Rapidan Community Services Board, Culpepper (540) 825-3100
Bay Aging, Urbanna (804) 758-2386
2008:
Prince William Area Agency on Aging, Manassas (703) 792-6400
Shenandoah Area Agency on Aging, Front Royal (540) 635-7141
LOA-Area Agency on Aging, Roanoke (540) 345-0451
Senior Services of Southeastern Virginia, Norfolk (757) 461-9481
The benefits of No Wrong Door are many. The most exciting benefit is that public agencies and participating private providers will be able to share client information in a confidential and secure manner through a web-based software system. This system includes an information and referral tool that is integrated with a comprehensive provider database, a comprehensive client assessment, and case management tool. Individuals receiving services through these No Wrong Door participating agencies will have to tell their story only once and their information can then be sent to other agencies electronically with the person’s permission. Because the providers use the same system, individuals will receive consistent information about services and support options no matter where they enter the system within that network.
Implementation of the No Wrong Door Initiative among the Area Agency on Aging regions varies according to award schedule, collaboration with other local public agencies, and program funding received by local private and public sources. Additionally, the number of local agencies using all or part of the web-based software will also vary in each locality. The ability to share information will allow agencies to provide their clients with efficient and effective access to the services that address client needs and preferences.
In addition, the No Wrong Door initiative has given the public immediate access to information about support services for seniors and individuals with disabilities through Virginia Easy Access (www.easyaccess.virginia.gov). Virginia Easy Access is a web portal that is full of helpful information about services and supports that are available across the Commonwealth for seniors, adults with disabilities, their caregivers and the providers that support them. Virginia Easy Access is the gateway to the VirginiaNavigator provider database. This provider database will help individuals find local services and supports. The database is constantly updated in order to make sure the most comprehensive list of providers is available.
Virginia Easy Access is also supported by 2-1-1 VIRGINIA. Individuals can ask a question by e-mail and get a response back from the 2-1-1 VIRGINIA Community Resource Specialist. For people who do not have access to the Internet at home or at their local library, a phone call to 2-1-1 anywhere in Virginia will connect the caller with one of the Commonwealth’s 2-1-1 VIRGINIA Community Resource Specialists. By dialing 2-1-1, a trained professional listens to the caller's situation and refers them to resources using one of the largest databases of health and human services in Virginia. These resources include government, nonprofit, community-based agencies, and businesses that provide health and human services. Referrals are confidential.
No Wrong Door is the Commonwealth of Virginia’s approach to delivering convenient and efficient access to adult health and human services. Agencies on Aging and their local collaborating partners, the Virginia Easy Access website and connection to the VirginiaNavigator database of providers, and 2-1-1 VIRGINIA are all part of the No Wrong Door Initiative. For more information about the No Wrong Door Initiative where you live, contact your local Agency on Aging.
We invite you to review the No Wrong Door Frequently Asked Questions for more details.
If you are looking for information about long term care supports for yourself or a loved one:
If you are searching for long term care support services for yourself or a loved one:
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If your agency or organization would like a presentation on the No Wrong Door Initiative, contact Kathleen Vaughan at the Virginia Department for the Aging at (804) 662-9153. You may also click on No Wrong Door for a PowerPoint overview.
If you are a private and or non/profit service provider and would like additional information about No Wrong Door and how it can help you to better serve your clients or patients, visit http://www.seniornavigator.org/ccss_overview or contact Senior Navigator at (804) 827-1280. A copy of the No Wrong Door System User Agreement (.pdf) is available for download/viewing.
Note: Links to web sites produced by organizations other than the Virginia Department for the Aging (VDA) are provided for your convenience. When you select one of these links , you will leave VDA's web site. VDA is not responsible for the content of linked web pages, and does not endorse products or services that may be offered on the linked pages. Also, the privacy policies of these sites may differ from the privacy policy followed by the Department for the Aging. Please report incorrect or outdated links to VDA's Web Designer.
