Providers' Portal
VICAP counselors are currently working remotely to provide counseling and assistance to Virginia’s Medicare beneficiaries.
The way we serve you may look different, but our commitment to you remains the same.
Call today to schedule your appointment, 1-800-552-3402.
The Virginia Insurance Counseling and Assistance Program (VICAP) is part of a national network of programs that offers FREE, unbiased, confidential counseling and assistance for people with Medicare.
Counseling Topics - ALL counseling is provided at your local Area Agency on Aging
- Medicare
- Medicare Part D
- Medicare Advantage Plans
- Medigap
- Commonwealth Coordinated Care Plus (CCC Plus)
- Long-term care insurance
Counselors can also help with health care appeals, denials and identifying those eligible for low-income subsidies. VICAP counselors are not licensed to sell insurance. Counselors are trained and certified to help you understand and compare benefits, assist with filing for benefits based on income and resources, and inform you of your rights.
Find the Plan for You
VICAP counselors can help all Medicare beneficiaries, including those with disabilities and younger than 65, explore options that best meet their needs. Counselors will help you compare the quality of care and services given by health and prescription drug plans available in your area.
File for Medical Benefits
VICAP counselors can help you file for medical benefits, low-income subsidies, health care appeals and grievances. Working with you, counselors are able to help you resolve health care issues and assist you in understanding complex medical bills.
Prevent Health Care Fraud
Working collaboratively with the Senior Medicare Patrol, VICAP counselors will help educate and empower beneficiaries to take an active role in detecting and preventing health care fraud and abuse.
Virginia Senior Medicare Patrol (Virginia SMP) educates Medicare beneficiaries, their families, and caregivers to prevent, detect, and report healthcare fraud, errors, and abuse. Using a team of trained volunteers, Virginia SMP provides outreach, counseling and education. Call 1-800-938-8885 to report suspected Medicare fraud or to receive fraud prevention materials.
Watch and share this short SMP video to learn more and help others: https://youtu.be/LlqtkiyAoxs
VICAP Can Help
Your local VICAP Program can provide you with FREE, unbiased, confidential and personal assistance. You will speak to a trained counselor who will walk you through the steps to maximize your benefits. To get in touch with a VICAP counselor in your area, contact your local Area Agency on Aging (AAA). View a map of Virginia to locate the Area Agency on Aging (AAA) that serves your community.
Volunteer with VICAP
The COMPASS team is a volunteer program that helps VICAP educate, counsel and assist Virginia's Medicare beneficiaries. Your experience can have a meaningful impact on your community.
To learn more about this opportunity and become a part of the team, call 
1-800 552-3402.
Get EXTRA HELP with your Medicare Costs
There are programs in Virginia that can save you money: the Extra Help Program and the Medicare Savings Programs. You may qualify to get help paying for the Part D premium and/or your Part B premium.
If you can answer “YES” to these questions, you should apply for help paying your Medicare costs:
- Is your monthly income (for 2021) at or below $1,630 for a single person or $2,198 for a married couple?
- Are your resources (for 2021) at or below $14,790 for a single person or $29,520 for a married couple? Resources don’t include your home, car, household items, burial plot or life insurance policies.
If you answered “YES” to these questions, please call your local Area Agency on Aging to speak to a VICAP counselor for assistance filling out the application to receive help paying your Medicare costs. The only way to know for sure if you qualify is to apply.
Stay Healthy with better Medicare benefits
The following PREVENTIVE SERVICES are FREE to you:
- Abdominal Aortic Aneurysm Screening
- Alcohol Misuse Screening and Counseling
- Annual Wellness Exam
- Bone Mass Measurement
- Breast Cancer Screening (Mammograms)
- Cardiovascular Disease Screenings
- Cardiovascular Disease (Behavioral Therapy)
- Cervical and Vaginal Cancer Screening
- Colorectal Cancer Screenings (certain alternative tests you still pay for)
- Depression Screening
- Diabetes Prevention Program
- Diabetes Screening
- Diabetes Self Management Training
- Flu Shots
- Glaucoma Tests
- Hepatitis B Shots
- Hepatitis B Virus infection screening
- Hepatitis C Screening Test
- HIV Screening
- Lung Cancer Screening
- Medical Nutrition Therapy
- Obesity Screening and Counseling
- Pneumococcal Shot
- Prostate Cancer Screening
- Sexually Transmitted Infection Screening and Counseling
- Tobacco-use Cessation Counseling (if not diagnosed with tobacco use illness)
- Welcome to Medicare Exam
Annual Wellness Visit
The Annual Wellness Visit is free to Medicare beneficiaries beginning 12 months after you receive your “Welcome to Medicare” physical exam.
INITIAL visit includes:
- Routine measurements such as height, weight, blood pressure, body-mass index (or waist circumference, if appropriate)
- Review of medical and family history
- Establishing a list of current providers, suppliers and medications (including supplements)
- Review of functional ability and level of safety
- Personal risk assessment
- Detection of cognitive impairment
- Screening for depression
- Establishing a schedule for Medicare screenings and preventive services you qualify for over the next 5 to 10 years
- Other advice or referral services that map help intervene and treat potential health risks
SUBSEQUENT visit includes:
- Measurement of weight, blood pressure and other measurements deemed appropriate (Note: height and body-mass index not necessary, unless your weight has significantly changed)
- Update of medical and family history
- Updated list of providers, suppliers and medications (including supplements)
- Review of the initial personal risk assessment
- Detection of any cognitive impairment
- Updated screening schedule
- Review and update of listed referral services to help intervene and treat potential health risks
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